Privacy Policy

This Privacy Policy describes how Zeno Collection, operating under the name Lavandae (the "Site", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit the site, use our services, or make a purchase through lavandae.nl (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or any other person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you over the past 12 months from various sources as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, deliver the Services, comply with any legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you use our Site and our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you provide to us directly through our Services may include:

• Basic contact details such as your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, and security questions.
• Shopping information, including items you view, add to your cart, or add to your wishlist.
• Customer service information, including details you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using these features or accessing certain parts of the Services.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") to collect this data. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other details regarding your interaction with the Services.

Information We Obtain From Third Parties

Lastly, we may obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:

• Companies that support our Site and Services, like Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.

When you visit our Site, open emails from us, click on our emails, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties and are not liable for their privacy or practices. For more information, see the section below, Websites and Third-Party Links.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide the Services to you in order to fulfill our contract with you, including processing payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.

• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and showing you advertisements for products or services. This may involve using your personal information to tailor the Services and ads on our Site and other websites to your preferences.

• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or harmful activities.

• Communication with You: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to be responsive, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with powering our store through Shopify, see https://www.shopify.com/legal/cookies.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

• With vendors or other third parties performing services on our behalf.
• With business and marketing partners, including Shopify.
• When you instruct, request, or otherwise provide your consent to disclose certain information.
• With our affiliates or otherwise within our business structure.

We have not sold or shared sensitive personal information within the last 12 months.

User-Generated Content

The Services may allow you to post product reviews or other user-generated content. If you choose to submit content in a public area of the Services, it will be public and accessible to anyone.

Websites and Third-Party Links

Our Site may link to third-party websites or platforms. If you follow these links, you should review their privacy and security policies. We are not responsible for the privacy or security of these sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

We take measures to protect your personal information, but no security system is impenetrable. We cannot guarantee "perfect security."

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, such as access, deletion, correction, portability, and limiting processing.

International Users

We may transfer your personal information outside of your home country, including to the United States.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please email us at info.lavandae@gmail.com.